Information kiosk (often misspelled as "kisok") is a self-service computer terminal designed to provide people with information and access to services in public spaces.
These kiosks act as an interactive, digital front desk, allowing users to find answers and perform tasks on their own without needing to wait for an employee.
The primary goal of an information kiosk is to empower users with instant access to relevant information. Common functions include:
Wayfinding: Providing interactive maps and directories to help people navigate large, complex locations like shopping malls, airports, hospitals, or university campuses.
Information Display: Offering access to schedules (transport, events), product details, exhibit information (in museums), or general announcements.
Self-Service: Enabling users to perform tasks such as checking in (for flights, hotels, or appointments), paying bills, printing tickets, or placing food orders.
Visitor Management: Allowing guests in a corporate office to sign in, notify their host, and print a visitor badge.
Kiosks can be categorized in several ways:
By Interaction:
Interactive Kiosks: The most common type, featuring a touchscreen that allows users to select options, type in queries, and navigate through menus.
Non-Interactive Kiosks: These are simpler digital signs that display information on a loop, such as a schedule, advertisement, or map, but do not respond to touch.
By Function:
Wayfinding Kiosks: Focused on maps and directions.
Self-Service Kiosks: (e.g., ticketing, payment, check-in).
Directory Kiosks: Listing stores in a mall, doctors in a hospital, or staff in an office building.
Internet Kiosks: Providing public, often paid, access to the internet (less common now due to smartphones).
By Location:
Indoor Kiosks: The most common type, found in protected environments.
Outdoor Kiosks: Built with durable, weatherproof, and high-brightness screens to withstand the elements and be visible in sunlight.
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